Frequently Asked Questions

Welcome to the Pasarstore FAQ page! Here, we’ve compiled the most commonly asked questions to help you get the most out of your shopping experience. If you can't find the answer you're looking for, feel free to reach out to us at support@pasarstore.com.

1. Where do you ship to?

We currently only ship within the United States. Unfortunately, we do not offer international shipping at this time.

2. How long does it take for my order to arrive?

  • Processing Time: Orders are processed within 1-2 business days after the payment is confirmed.
  • Shipping Time: Once your order is processed, it will be shipped using our Free Shipping method, with an estimated transit time of 5-7 business days.
  • Total Delivery Time: Your order should arrive within 6-9 business days from the time the order is placed.

Please note that delivery times may vary depending on your location and the carrier.

3. Do you offer free shipping?

Yes, we offer Free Shipping on all orders within the United States. There are no additional shipping costs added to your order!

4. How do I track my order?

Once your order is shipped, you will receive a tracking number via email. You can use this tracking number to track your order directly through the shipping carrier’s website.

5. What payment methods do you accept?

We accept the following payment methods:

  • Visa
  • MasterCard
  • American Express
  • Discover
  • Diners Club
  • PayPal
  • Venmo
  • JCB

All payments are processed securely.

6. Can I change or cancel my order?

Once your order has been processed and shipped, we are unable to make changes or cancel it. If you need to change or cancel your order, please contact us as soon as possible, preferably within 1-2 hours of placing the order. We will do our best to assist you.

7. What is your return policy?

We accept returns within 30 days of the delivery date. To be eligible for a return, the item must be unused, in its original packaging, and in resalable condition.

  • Return Shipping: If the return is due to the customer making a wrong order, the customer will be responsible for the return shipping costs.
  • Refund Processing: Once we receive and inspect your return, we will process the refund to the original payment method. Refund processing takes 7 business days.

For more details, please visit our Return & Refund Policy page.

8. My item is damaged or defective. What should I do?

If your item arrives damaged or defective, please contact us immediately at support@pasarstore.com. We will assist you with the return process and either offer a replacement or process a refund.

Please include a photo of the damaged or defective item in your email to help us resolve the issue faster.

9. How do I contact customer support?

If you have any questions or need assistance, please contact us:

  • Phone: +1 636-489-8005
  • Email: support@pasarstore.com
  • Business Hours: Monday - Friday, 09:00 am - 05:00 pm (EST)
  • Address: 110 South St, New York, NY 10038, United States

We’re happy to help!

10. Is my personal information secure when shopping on your site?

Yes! We take the security of your personal and payment information seriously. All transactions on our website are processed using SSL encryption, which ensures your data is safe and secure. We also use trusted third-party payment gateways, such as PayPal and Shopify Payments, to process your payment securely.

If you have any other questions or need further assistance, don’t hesitate to get in touch with us. Thank you for shopping with Pasarstore!